CHANGE MANAGEMENT
Employee engagement and support for the implementation project is the biggest problem facing ERP project teams today. Change management is the formal process of engaging with the business and commencing on a journey of transformation which is supported via training, making adjustments to business processes and ultimately promoting user acceptance. An ERP implementation impacts most areas of business. Businesses that neglect to prepare their employees and other stakeholders for these enterprise-wide transformations are likely to encounter resistance that in some cases due to the transformation strategy not being effective leads to implementation failure. Other impacts of substandard change and transformation delivery are extended project time which translates to budget impact.
if a formal change management strategy is employed the business is five times more likely to realize both the project and the solution benefits without impact on budget or time. Change management has a large role to play in the successful delivery of a solution as the areas that need to be covered at minimum include operating procedures, training, knowledge base libraries, user preparation, communication plan and most important is business engagement across the complete enterprise. Trained change resources must also be able to evaluate the user landscape from mental preparation perspective as different people respond in different ways and a 365 implementation is about both the people, the software and bringing them together as a business solution.
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